1. Order Processing & Handling Time

All orders placed on Twisted Print Co. are processed carefully to ensure high quality 3D prints.

• Handling Time / Order Processing: 1–2 business days (Monday to Friday).
• Transit / Shipping Time: 3–5 business days (Monday to Friday).
• Order Cut-Off Time: 5:00 PM (EST)

2. Return Window & Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a standard return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

3. Damaged, Defective or Wrong Items

Please inspect your order upon reception. If the item is defective, damaged in transit, or if you received the wrong item, contact us immediately at team@twisted-printco.shop.

We will evaluate the issue and send a free replacement or issue a full refund immediately. For verified damaged or defective items, Twisted Print Co. covers 100% of the return shipping costs.

4. How to Initiate a Return

1. Send an email to our support team at team@twisted-printco.shop with your Order ID and photos of the item/issue.
2. Once approved, we will send you a prepaid return shipping label along with return instructions.
3. Items sent back to us without prior return approval will not be accepted.

5. Return Fees & Refunds

• Restocking Fee: $0.00 (No restocking fees).
• Return Shipping Fee: Free for damaged/defective items; customer covers standard return carrier fees for preference returns.
• Refund Processing Time: Refunds will be issued within 3–5 business days after receiving and inspecting your returned item.