1. Overview

This Privacy Policy describes how Twisted Print Co. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from twisted-printco.shop.

2. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases:

• Personal Information: Name, billing address, shipping address, payment information (credit card numbers, Google Pay), email address, and phone number (+1 620-203-0145).
• Device Information: Web browser version, IP address, time zone, cookie information, and how you interact with the Site.

3. How We Use Your Information

We use your personal information to provide our services to you, which includes:

• Processing orders, shipping 3D printed products, and providing order confirmations and invoices.
• Processing handling (1–2 business days) and transit times (3–5 business days).
• Communicating with you regarding customer support, returns, or order updates.
• Screening orders for potential risk or fraud.

4. Sharing Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
• We share information with payment processors (e.g., Stripe, Google Pay) to securely complete checkout transactions.
• We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

5. Your Rights (GDPR & CCPA)

If you are a resident of the European Economic Area (EEA) or California, you have the right to access the personal information we hold about you, to ask that your personal information be corrected, updated, or erased. If you would like to exercise this right, please contact us through the contact information below.

6. Cookies & Tracking

We use cookies to power and improve our Site (including remembering your cart items and analyzing store traffic). You can control and manage cookies through your browser settings.