Frequently Asked Questions
HELP CENTER
FREQUENTLY ASKED QUESTIONS
Find quick answers to common questions about our 3D printed products and orders.
Q: How long does handling and processing take?
A: Order handling time takes 1–2 business days (Monday to Friday). Orders placed before 5:00 PM EST begin processing on the same day.
Q: How long does shipping take?
A: Standard transit time across the United States is 3–5 business days via USPS, UPS, or FedEx.
Q: What is your return policy?
A: We offer a 30-day return policy. If your item arrives damaged or defective, we provide a 100% free replacement or full refund.
Q: Where are your products shipped from?
A: All our products are inspected and dispatched directly from our studio in Hutchinson, Kansas, United States.